We collect the following data:

• Identification data: name, first name, email address, phone number.
• Browsing data: IP address, browser type, visited pages, cookies.
• Health data: only if voluntarily provided as part of an appointment booking or interaction with FindelClinic.

Collection methods

• Your data is collected in several ways:
• Via forms (appointment booking, contact).
• During your browsing on the website (cookies, log files).
• Through third-party services (e.g., traffic analysis tools).

The collected data is used for:

• Managing appointments and contact requests.
• Improving user experience on the website.
• Ensuring the security and maintenance of the website.
• Complying with legal and regulatory obligations.

The processing of your data is based on:

• Your consent (e.g., newsletter subscription, cookie acceptance).
• Contract execution (e.g., appointment scheduling).
• Our legal and regulatory obligations.
• Our legitimate interest (e.g., service improvement, security).

We do not sell or share your data with unauthorized third parties. However, some data may be shared with:

• Our technical providers (hosting, website maintenance).
• Competent authorities in case of legal obligation.

All our subcontractors comply with the GDPR and are committed to ensuring the confidentiality and security of your data.

Data is retained for durations appropriate to its use:

• Contact and appointment data: 3 years after the last interaction.
• Browsing data (cookies): according to the duration defined in the cookie section.
• Medical data: according to applicable legal obligations.

In accordance with the GDPR, you have the following rights:

• Right of access: obtain a copy of your data.
• Right of rectification: correct inaccurate data.
• Right of deletion: request the deletion of your data, under certain conditions.
• Right to object: refuse certain processing activities.
• Right to data portability: retrieve your data in a structured format.

Exercise your rights

For any request, you can contact us at privacy@findelclinic.lu. An identity document may be required to verify your identity.

Types of cookies used:

• Technical cookies: necessary for the proper functioning of the site.
• Analytical cookies: used to measure site traffic.
• Advertising cookies: only used if you consent.

You can manage your preferences via the cookie banner displayed during your first visit.

We implement appropriate security measures to protect your data against unauthorized access, loss, or disclosure:

• Encryption of sensitive data.
• Restricted access to authorized personnel only.
• Secure hosting complying with European standards.

For any questions or requests regarding your personal data, contact us

• Email: privacy@findelclinic.lu
• Address: 27 Zone d'Activités Économiques Kehlen, L-8287 Kehlen, Luxembourg

This policy may be updated at any time. In the event of significant changes, we will inform you via the website or by email.